咨询服务

We help prepare your agency for 技术 and maximize success.

诺斯伍德是人类服务方面的专家. We can consult with your organization in a variety of ways to help you successfully implement the right 技术, 管理组织变革, and meet your strategic vision for today and the future. Here are some ways we’re helping human services agencies in adult & aging, child support, child welfare, and 经济 assistance.

PREPARING FOR A TECHNOLOGY PROJECT IN HUMAN SERVICES

战备状态评估和计划

Your organization must be ready for change to be successful. 在推出技术解决方案之前, we’ll help determine your organization’s readiness in key areas:

  • Technical (analyzing operating systems, equipment, data storage)
  • Business Process (identifying successful and outdated processes, preparation for change management)
  • Culture (staff readiness for change, agency leadership, and communication)

根据cq9电子游戏的分析, we’ll offer specific recommendations to help you modernize your technical infrastructure and system, 让你的员工为变化做好准备, and re-design your business processes to match new 技术.



升级

10年

cq9电子游戏团队的平均工作经验
成员曾在公共服务部门工作


可行性研究

cq9电子游戏攻略可以帮助回答技术问题, 经济, and operational feasibility questions: Is the project possible with current 技术? 有足够的资源吗?? 这些好处值得付出代价吗? What obstacles exist (such as funding, competing priorities, buy-in, or community support)? 是否有政策或法律上的影响? A feasibility study includes recommendations and an analysis of alternatives based on your organization’s goals.


金融咨询

Our team can help you identify and plan to secure funding from a variety of sources for a major 技术 project in human services. We’ll help you navigate state and federal reimbursement options to qualify for matching funds, 获得补助金或贷款, 利用创新基金, and think creatively about other funding sources—such as foundations, 赞助, 或者营利性合作伙伴.


构建商业案例

Implementing new program area-specific or enterprise-wide 技术 is a large investment in personnel and financial resources. We can help you build a business case that demonstrates the potential return on investment (ROI) of a major 技术 project to stakeholders and the community. 根据你的需要, the business case includes an analysis of business challenges, 时间研究, ROI咨询, anticipated social ROI (such as improved staff morale), 成本/收益分析.


变革管理和持续变革

太频繁, 技术 training focuses solely on the features and functions of a new system and not on the process changes that go along with it. Our team can help your organization navigate those. cq9电子游戏将分析当前的文化, then make recommendations to prepare for and manage sustainable change. We can help secure buy-in from management and staff, implement effective 沟通计划 and standard operating procedures, 识别风险和障碍, 并促进员工继任计划.

ACHIEVING ORGANIZATIONAL GOALS AND MAXIMIZING SUCCESS

客户成功最大化

你的员工会发生变化. 这是不可避免的. We can consult with you to maximize your investment by ensuring staff understand how, 为什么, and when to use your solution to best serve clients. We’ll work with your team to implement training for new users, 复习训练, 沟通计划, and other resources to meet your organization’s long-term success goals.

“I think that we latched onto it because cq9电子游戏攻略 understands what we do. A lot of times people who are trying to train us have no clue what we do. 所以这对cq9电子游戏来说是不现实的. It doesn't make sense to the people who are the boots on the ground people, 那些真正在工作的人.”

Kathy Delaney, Family Preservation Social Worker, Crow Wing County 社区 服务


业务流程分析和重新设计

We can help you evaluate current business processes including: how clients and documents flow through your agency, 当前的技术如何匹配业务流程, and how effectively management and staff communicate. This analysis includes recommendations on how to re-design business processes and how to develop and implement standard operating procedures across the organization.


服务提供趋势

Your organization must always adapt to new industry trends to best deliver services. 想想案例银行, 集中邮件处理, 移动技术, 与案例管理系统集成, 以及人类服务领域的数据驱动决策. cq9电子游戏可以帮助您发现机会, 管理变更, and implement new processes and solutions to keep pace with industry trends.


未来的战略规划

Often organizations get stuck focusing on the problem of the moment without envisioning your long-term strategy to serve the community. We can help you define and plan for your organization’s strategic vision for the future. Some examples include creating a roadmap for success, 制定员工继任计划, 促进传统的或进化的计划, and re-designing business processes to anticipate emerging human services technologies.

“It’s been a good partnership to speak with vendors that understand what our needs are, cq9电子游戏想去哪里, 以及cq9电子游戏的goals是什么, 他们可以帮助cq9电子游戏实现goals.”

Diane Gridley, Economic 服务 Program Administrator,
卡巴鲁斯县公共服务部

资源

博客

博客

How to Mitigate Risk, Maximize Results with New Human 服务 Technology

阅读博客

Video

Video

cq9电子游戏的使命

观看视频

资源页面

资源页面

How cq9电子游戏攻略 Helps Human 服务 Agencies Navigate the Buying Journey

观点概述

cq9电子游戏攻略 is committed to human services and gets that business space. The 技术 is a tool that supports the mission of what we’re about here, 而不是反过来.” 约翰PUGLESA
导演
休斯敦县公共服务部